Managed Service
Outcomes over headcount.
Managed Service • Embedded Commercial Operations
CUSTOMER OWNED – Strategy, Planning & Execution
SWITCH MANAGED OPERATIONS • Marketing, Sales & Customer – Selectable by Function
Marketing Operations
Demand
Operational management of campaigns, leads, event execution, channel performance measurement and attribution reporting.
Sales Operations
Lead to Order
Operational management of deal hygiene, forecast cadence, quote construction, discount and margin approvals, and an auditable approval record.
Customer & Account Operations
Retention & Growth
Operational management of sales handoff, account setup, onboarding milestones, customer health monitoring, renewal and expansion pipeline.
Commercial Effectiveness
Capability & Capacity Management: Segmentation and territory design, capacity/capability modeling and execution
Incentive & Compensation Management: Plan and special incentive design, plan administration and monitoring
Commercial Systems & Tools Administration: Ongoing administration, user management and configuration of the existing commercial tech stack.
SWITCH MANAGED FOUNDATION • Data, Analytics & Intelligence Management – Included in all managed service engagements
What is Embedded Commercial Operations?
We believe commercial operations should run to a standard, not depend on who is in the seat.
Switch runs a defined part of your commercial operations for a fixed annual fee tied to agreed service levels.
Switch arrives with proven frameworks, so the work starts quickly and scales with your business.
Why Switch
Consistent execution
Results improve every month, not only when the right person is in the seat.
No key-person risk
Turnover or leave doesn’t put your targets at risk, because the operating model sits with Switch, not with an individual.
Growth without adding headcount
You can grow revenue without adding fixed cost or management overhead to your organization.
Scope that adjusts as priorities change
As your priorities shift, the scope shifts with them, without rehiring or renegotiating.
Managed on service levels
You manage Switch on results, with service levels you can hold us to.
Fixed, predictable cost
A fixed annual fee means your commercial operations spend is known in advance.
How Switch compares
| Hire the roles | Use an agency or consultants | Switch | |
|---|---|---|---|
| Time to impact | Months, after recruiting, onboarding and ramp | Depends on the firm and the scope purchased | Operating within 45 days on average |
| Who owns the outcome | Your team, once hired and ramped | No one, because work is billed by the hour | Switch, against agreed service levels |
| Coverage | The roles you can hire, with gaps between them | The workstreams in the contract | The full function, including data and analytics |
| Your management attention | Recruiting, onboarding and managing a new team | Managing scopes, hours and invoices | One agreed review cadence |
| Risk | Depends on finding and keeping the right people | Depends on the individuals the firm assigns | A team and operating model, not individuals |
| Cost | Salaries, benefits and recruiting fees | Hourly or retainer fees that change with use | A fixed annual fee tied to service levels |
How it works
- 01
Discovery, design and knowledge acquisition
Switch inventories the work your team, agencies and consultants do today, builds baselines from your systems and designs the definitions, rules and service levels.
- 02
Standardization and operational transition
Switch publishes the standards, takes over operations in parallel and completes the cutover.
- 03
Execution, optimization and monitoring
Switch runs operations against the agreed service levels and reports results on the agreed cadence.
Change Management and Value Adoption Program · Included in every engagement.
Talk to Switch about the function you want to start with.